Testimonials

“I can’t say enough good things about ERS Customer Support. I am consistently contacted within 15 minutes of placing a support ticket. And the reps are extremely knowledgeable. They’re all CTRs and their expertise extends well beyond CRStar to everything about the registry including standards and such.”

“CRStar’s custom reports are a breeze. I actually created a mini one-page abstract that allows me to easily share patient information with other facilities. I run a report, and within a matter of minutes, they have all the information they need – all without interrupting my productivity.”

Tonya Davis-Myers, CTR
Oncology Data Supervisor
Blount Memorial Hospital
Maryville, TN

“I manage the cancer registries for 9 hospitals with reporting responsibilities for 2 more. CRStar’s administrator dashboard reports is my #1 go-to tool to manage such a large network. I can see at a glance how each registry is performing with no need to be on-site. I also love that I can see individual results by facility and easily aggregate all facilities for network-wide reporting.”

“We recently had one of our Texas hospitals go through the selection process for a cancer registry system. While both systems offered advantages, CRStar won over Metriq for 2 primary reasons – lower bottom line cost and superior reporting capability.”

Caron Likens, CTR
Oncology Data Manager
Baylor Scott &White Healthcare System
Dallas, TX

“CRStar and its up-to-the-minute reporting has become an integral part of our cancer center. We extensively use the data to identify potential new clinical trials. In fact, we are in the Commendation range of CoC standards for clinical trials enabling our facility to offer the most progressive treatments for our patients.”

“CRStar’s screen layout is both intuitive and easy to read. I’ve used other cancer registry software and found their long scrolling screens to be hard to follow. I much prefer the CRStar workflow.”

Joyce Joseph, CTR
Cancer Registry Coordinator
Pearson Cancer Center
Lynchburg, VA

“CRStar is our Cancer Center’s go-to system for the most current cancer data giving our physicians the closest thing to “real time” results. In addition, CRStar reporting can easily validate physician treatment plans which is critical to Medicare/Medicaid reimbursements.”

“ERS is truly a CTR’s partner especially with the 2018 challenges. Their interim release allowed us to proactively begin abstracting leaving only the edits to fix. My counterparts on other systems did not fare as well and are now overwhelmed with 2018 reporting.”

CRStar User since 2014
Georgia

“Our entire Oncology Center relies on CRStar and the power of its infinite reporting capabilities. Our Cancer Committee uses CRStar’s Quality measures on a quarterly basis to easily identify and quickly resolve any gaps in our care. Our Service Line Director loves the in/out migration analyses especially since we are in a more competitive market. The insight is helping us better market our capabilities.”

Denise Wolfe, Lead CTR
Meritus Medical Center
Hagerstown, MD

“ERS Customer Service is unbelievable. The longest I have ever had to wait is 30 minutes for a call-back. And if an issue requires their Technical team, they respond just as quickly. They remote into my system and resolve the issue minimizing downtime, if any.”

“ERS is truly cutting edge in my opinion. They are always proactively piloting new interfaces to allow us to exchange information between systems. This increases our productivity and eliminates rekeying errors.”

Stephanie McClure, CTR
Supervisor, Cancer Data Services
Hoag Memorial Hospital Presbyterian
Newport Beach, CA

“ERS has the best customer service of any cancer registry provider.  They respond by phone, versus email, to more fully understand and resolve my question.  And I never need to follow up.  This personal touch customer service is a real rarity in today’s world.”

Juan Gatica, AAS, CTR
Manager, Cancer Registry Services
TriOnc, Inc.
Lubbock, TX

“I LOVE the Abstracting module in CRStar.  The required abstracting fields which previously were contained in 16 tabs or windows are now consolidated within  5.  The flow is intuitive and easier to enter the information without the need to jump back and forth between screens.  This alone is a real time-saver.”

Cindy Easterly, RHIT, CTR
Cancer Registrar
Rochester Regional Health
Rochester, NY

“We recently collaborated on new CRStar Dashboard reports for In/Out Migration, Referral Patterns and Top 5 Sites, all of which were requested by our oncology administration and oncologists.

The reports are easy to run and well-designed for multi-hospital settings enabling us to look at a single hospital or any combination of our 17 facilities.”

Cathy Rimmer
Director, Cancer Registry Services
Novant Health
Winston-Salem, NC

“CRStar improves our oncology programs by providing powerful marketing and research data.  It truly is a diagnostic tool to identify and drill down on cancer clusters, early detection and causality.”

Carol P. Brown, CTR
Cancer Program & Physician CME Coordinator
Pardee Cancer Center
Hendersonville, NC

“ERS is a genuine partner whom I rely on as almost an extension of my own department.  They keep us current with all of the changing regulations and are genuinely interested in helping customers.”

Marie White, CTR
Coordinator of the Cancer Registry
McLeod Health
Florence, SC

“CRStar’s web-based technology makes working across 5 facilities simple.  My team works a majority of their time remotely yet are able to work seamlessly together as a team.”

Joanne Essick, BA, CTR
System-Wide Registry Operations Manager
Cone Health
Greensboro, NC

“The CRStar customer service team is outstanding. Submitting a helpdesk ticket is quick and easy and done directly from the program. Callback waiting time is short and impressive. The staff is friendly and knowledgeable and stay on the phone with me until they know the issue is completed and I’m happy with the results.”

“CRStar is so intuitive that there literally is no learning curve. I was a brand new CTR and I picked up CRStar immediately between its menu-driven design and helpful webinars.”

“CRStar reporting is critical for our cancer center. We recently wanted to check our NCDB compliancy on colon cancer follow-ups. Within 20 minutes, I had generated multiple reports that enlightened us on some gaps in our processes. We were able to use this information to immediately tighten our program and provide even better cancer care. And that’s what it’s all about.”

“While I personally have never used another cancer registry product, we have a consultant who is helping us out and is on a competitive product (Metriq) at her hospital. She was amazed at how much easier CRStar is to use. She’s hoping they will switch soon.”

Toni Terry, CTR for Cancer Registry
Providence Hospital
Mobile, AL

“CRStar’s user-friendly design has streamlined the entire abstracting process by condensing more information onto one screen, providing a single page for entering all treatment and providing a one button Quick Follow-Up function.

Moreover, even complex reports can be generated in under 10 seconds. CRStar makes CTR’s more productive by freeing up time for research and other essential activities.”

Anne Josephs, CTR
Manager, Oncology Analytics
DeKalb Medical
Lithonia, GA